Repairs
Keeping your home safe, comfortable, and well maintained
With over 15 years’ experience in residential property management, Highlight provides a reliable and transparent repairs service for tenants across Edinburgh, West Lothian, and the Central Belt.
Our aim is to make reporting and resolving repairs simple and straightforward. Whether it’s a routine maintenance issue or an urgent repair, our local team and trusted contractors are here to help – ensuring every problem is dealt with quickly, efficiently, and to a high standard.
If something goes wrong in your home, you can report it easily using our online form, by email, or by phone — and we’ll take care of the rest.
Understanding Response Times
We aim to complete repairs as quickly and safely as possible. Each repair is assessed based on how urgent it is, so we can make sure the most serious issues are dealt with first.
Emergency repairs are problems that could risk your health, safety, or the structure of your home, such as a major leak, total loss of heating in winter, or an electrical fault.
Urgent repairs are fixed as soon as possible, usually within a 1 to 2 working days. These are issues that cause inconvenience or may worsen if not dealt with promptly.
Routine repairs cover general maintenance and non-urgent issues. These are scheduled within a reasonable timescale, usually within 10 to 14 working days.
Planned works likely require specialist skills or parts. Our goal is to keep communication clear and make sure you know what’s happening at every stage.
Report a Repair
Out-of-hours emergency line: 03300 438944
Non-urgent repairs: repairs.highlight.scot
Email: [email protected]
